Loyal Chase Card Services customer… or maybe not?

Posted by ihatethiscompany on March 11th, 2010 at 01:06am

I’ve had a Chase credit card for several years now. I’ve always paid off my entire balance in full by the payment due date. I have never had a late fee, finance charge, or interest charge. Well last month, my payment either got lost in the mail or Chase Card Services didn’t apply my payment to my account in time. I would always mail my check at least 5-6 days in advance of the payment due date to give it enough time to be processed. The check is only being mailed to Wilmington DE (and I live 30 miles from Wilmington). So since my payment was a couple days late, I was hit with a $39.00 late fee, a $11.22 finance charge, and a $12.32 interest charge. After seeing these fees on my statement, I called up Chase Card Services to ask if these charges could be removed because I always pay off my balance and I have never had a late payment ever. Well, they refused to remove these charges. You would think they would respect their loyal customers…. well apparently not.

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