Loyal Chase Card Services customer… or maybe not?

Posted by ihatethiscompany on March 11th, 2010 at 01:06am

I’ve had a Chase credit card for several years now. I’ve always paid off my entire balance in full by the payment due date. I have never had a late fee, finance charge, or interest charge. Well last month, my┬ápayment either got lost in the mail or Chase Card Services didn’t apply my payment to my account in time. I would always mail my check at least 5-6 days in advance of the payment due date to give it enough time to be processed. The check is only being mailed to Wilmington DE (and I live 30 miles from Wilmington). So since my payment was a couple days late, I was hit with a $39.00 late fee, a $11.22 finance charge, and a $12.32 interest charge. After seeing these fees on my statement, I called up Chase Card Services to ask if these charges could be removed because I always pay off my balance and I have never had a late payment ever. Well, they refused to remove these charges. You would think they would respect their loyal customers…. well apparently not.

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