Loyal Chase Card Services customer… or maybe not?
Posted by ihatethiscompany on March 11th, 2010 at 01:06am
I’ve had a Chase credit card for several years now. I’ve always paid off my entire balance in full by the payment due date. I have never had a late fee, finance charge, or interest charge. Well last month, my payment either got lost in the mail or Chase Card Services didn’t apply my payment to my account in time. I would always mail my check at least 5-6 days in advance of the payment due date to give it enough time to be processed. The check is only being mailed to Wilmington DE (and I live 30 miles from Wilmington). So since my payment was a couple days late, I was hit with a $39.00 late fee, a $11.22 finance charge, and a $12.32 interest charge. After seeing these fees on my statement, I called up Chase Card Services to ask if these charges could be removed because I always pay off my balance and I have never had a late payment ever. Well, they refused to remove these charges. You would think they would respect their loyal customers…. well apparently not.
Tags: Bill Teis, Bill Teis Financial Service Advisor, chase card, Chase Card Services, chase card services wilmington delaware, chase credit card, chase freedom points, chase reward points, credit card company late fees, credit card services, customer service chase card services, Deb Walden chase card, Deb Walden Executive Vice President, finance charges on credit cards, i hate chase credit card, late fee credit card, late fee on my credit card, new credit card rules
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